Frequently Asked Questions
Everything you need to know about bringing Runo Plants into your home.
How do you ensure my plants arrive safely during shipping?
We use custom-designed, eco-friendly packaging that secures the plant and its pot in place, preventing movement and soil spillage. Every order is hand-packed with protective layers to insulate against temperature fluctuations.
What is your policy if a plant arrives damaged?
We offer a 30-day 'Arrive Alive' guarantee. If your plant shows signs of transit stress or damage, simply send a photo to our support team within 30 days of delivery, and we will send a replacement or issue a full refund.
Do the plants come with the decorative pots shown in the photos?
All plants are shipped in their nursery grow pots to ensure root stability. However, we offer a wide selection of decorative ceramic and terracotta 'Runo' pots that can be added to your order at checkout.
How do I know which plant is right for my home's lighting?
Each product page includes a 'Light Requirement' guide. Generally, we categorize our collection into Low Light, Indirect Bright Light, and Full Sun. You can also use our digital Plant Finder tool to match a species to your specific room conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay for larger orders.
Do you provide care instructions for new plant parents?
Yes! Every Runo Plant comes with a digital care guide sent to your email and a physical care card in the box, detailing specific watering schedules, humidity needs, and fertilization tips.